Improve the
customer journey
for visitors on multiple levels

Event and congress planning, ticket sales, registration and marketing, resource allocation, and transparency regarding the current status of confirmations and cancellations – without digital solutions, such tasks are hardly feasible today. Even the registration process, whether offline at the ticket counter or online through the app, access control via a QR code or the self-printed ticket, cannot function without digitization – yet it is expected by attendees. Thus, digitization is the key to successful and cost-effective management of events, congresses, and conferences in the event and congress industry. Furthermore, digital technologies offer the opportunity to enhance the customer journey for visitors at various levels.

Simplifying planning and reducing costs

What does digitalization mean for the events and congress industry, and where are the possibilities and added values? One aspect is the administration of all data on a unified digital platform. This ensures that the data is always up-to-date and accessible to all stakeholders involved in the process. It allows for comprehensive reporting, providing a 360-degree view of the event status, analysis from planning to the number of attendees, and financial aspects, leveraging all available data points. Additionally, automated registration processes or email systems can increase customer satisfaction and significantly reduce manual effort for the event organizers. Thus, digitalization also contributes to making businesses more cost-effective. Other advantages include seamless integration of offline and online offerings, reduced error susceptibility, and comprehensive transparency. To complement a more comprehensive customer management approach, CRM systems serve as an ideal solution. They form the foundation for modern communication and building relationships with customers.

CRMFIRST as a Strategic Solution Partner

For over 20 years, CRMFIRST has been combining technological advancements with expert consulting. As a CRM and digitalization specialist, they provide intelligent industry-specific and end-to-end business solutions. They are a trusted partner for many companies in the finance and insurance sector who use Microsoft Dynamics 365. In particular, their proSUITE solutions, specifically designed for Microsoft Dynamics 365, enable businesses to implement their CRM and customer engagement projects quickly, effectively, and economically, while seamlessly embracing digitalization.

What we offer

The right solution for your project

Do you have a project and are looking for the appropriate solution? Our tailor-made B2B offerings provide effective solutions for a wide range of areas.

From efficient and secure contract management to all-in-one solutions for planning and implementing events, to the implementation of GDPR guidelines and the adjustment of infrastructure and processes of membership organizations to meet new requirements, so they can focus on the needs of their members.

Let’s work together to find the optimal solution for your business.

Contract Management

Did you know that contracts affect 80% of all business interactions? With proCONTRACTS, you can create, manage, and analyze contracts of all types. Clear. Fast. Secure.

Event Management

We developed proEVENTS for efficient and easy event planning. Our digital event management provides you with an all-in-one solution for planning, organizing, and executing events. Efficient and simple event planning.

Data Protection

Data protection is an important aspect that often poses challenges to businesses. According to a 2018 Gartner study, around 50% of the companies surveyed had concerns about fully complying with the GDPR. Even five years later, uncertainty still exists. Transparent and secure implementation of GDPR guidelines with proGDPR.

Member Management

Put members back at the center of your work. In times of digital change, it’s also important for associations, parties, trade unions, and other membership organizations to adapt. With proMEMBERS, you can adjust your infrastructure and processes to new requirements and save one thing above all: time.

Always have a clear view of contracts

Turn days of work into minutes and take control of your contracts.

Data protection under control

Easily comply with GDPR guidelines. Data protection has never been so simple.

Your events fully organized

All event and participant information professionally managed.

Member administration simplified & optimized

Create timely and technical basis for member care.

Microsoft Dynamics 365 Solutions for

Sales, Marketing, Customer Service, Project Service Automation, Field Service, Human Resources und Artificial Intelligence

Microsoft Power Platform Solutions for

Power Apps, Power Automate, Power BI und Power Virtual Agents

Welcome to CRMFIRST

If you would like to learn more about us, get to know us personally, or speak with our clients, please contact us. We look forward to engaging with you – over a cup of tea, coffee, or a glass of water with fresh mint, either in person or virtually.ktieren Sie uns, wir freuen uns auf einen Austausch – bei einer Tasse Tee, Kaffee oder einem Glas Wasser mit frischer Minze, live oder virtuell.