Microsoft Dynamics 365

The Customer Engagement Solution for Your Business Success

Microsoft Dynamics 365 is a platform for nurturing and optimizing your business relationships. With Dynamics 365, Microsoft offers a range of business applications for Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and employee management. Designed as a cloud solution, Dynamics 365 seamlessly integrates with various Microsoft Cloud services such as Office 365, Power BI, LinkedIn, and others through the Common Data Service, enabling extensive integrations. Dynamics 365 can also be deployed in an on-premises environment.

Customized to Your Company

Microsoft Dynamics 365 includes the following solutions, among others:

Microsoft Trust Center

Microsoft is highly committed to data protection and has been a pioneer in providing solutions in accordance with regulatory requirements for many years. The same applies to the security of your data, for which comprehensive infrastructures and data centers have been established worldwide to create the best possible conditions for your company to utilize Microsoft Cloud services.


Gartner and Forrester consistently recognize Microsoft Dynamics 365 as a leader in their analysis reports.


Enhancing Relationships, Amplifying Value

Creating added value by optimizing your customer service and deepening your customer relationships.

Become a Trailblazer in Customer Relationship Management with CRMFIRST

Acquire more customers, improve service, and leverage intelligent analytics

With Microsoft Dynamics 365, it is easy for you to stay one step ahead of your competitors. The way of acquiring and retaining customers has significantly changed due to digital transformation.

A key factor for sustainable business success is maintaining optimal and creative customer relationships. This can only be achieved if your company understands and caters to all the requirements of the new customer journey. Microsoft Dynamics 365 was specifically designed for this purpose.

Microsoft Dynamics 365 is one of the most agile CRM systems on the market. It supports your company in every step of process automation, project automation, and the use of mobile apps for various business areas and industries.

By using Dynamics 365, you streamline the daily sales activities of your entire team.

The seamless collaboration between complex analytics and overall customer engagement increases the motivation of your team and the success of your entire company. Providing a customer journey that stands out from your competitors requires a service that delights each customer in their own unique way. By offering individually tailored upselling and cross-selling offers, you provide your customers with professional and personalized service offerings.

Dynamics 365 provides intelligent data analytics through Power BI and Cortana Intelligence, enabling continuous optimization of all processes within your company.

Stay one step ahead of your competitors with a CRM as individual and professional as your company.

As your partner in all CRM matters, CRMFIRST advises companies in Frankfurt, Cologne, Munich, Hamburg, Berlin, Stuttgart, and the entire Rhine-Main area.

Cloud-based and more effective work with Microsoft Dynamics 365

Microsoft Dynamics 365 offers customers the CRM-specific (Customer Relationship Management) functionalities, as well as ERP and HR-specific functionalities, all in one system. With the help of the Common Data Service, Microsoft Dynamics 365 ensures the optimal interaction of applications within the Microsoft technology stack for areas such as finance, sales and distribution, marketing, field service, project management, and customer service.

Working for you and your employees can be made even easier and more efficient. The cumbersome and time-consuming integration of third-party software is a thing of the past. You and your customers will love the benefits!


Linking Microsoft Dynamics 365 and Office 365

Microsoft Dynamics 365 integrates and combines the applications Microsoft Dynamics CRM and Dynamics ERP into one program, creating new possibilities for you.

hÀufig gestellte Fragen

FAQ zu Dynamics 365 – der Suite intelligenter GeschĂ€ftsanwendungen

Was ist Microsoft Dynamics 365?

Dynamics 365 ist eine Software zur Unternehmensverwaltung, die Ihnen dabei hilft alle Bereiche Ihres GeschĂ€fts mit einer zentralen Schnittstelle zu verwalten. So können beispielsweise Vertrieb, Kundenmanagement, Finanzen und HR-Abteilung mit einer Schnittstelle koordiniert werden und effizient zusammenarbeiten. Durch innovative AI-Technologie hilft Ihnen Dynamics 365 außerdem die richtigen Entscheidungen fĂŒr Ihr Unternehmen zu treffen.

Warum Dynamics 365?

Microsoft Dynamics 365 besticht nicht nur durch eine sehr große Angebotsvielfalt – das System wird auch stetig weiterentwickelt und kann an individuell an die BedĂŒrfnisse Ihres Unternehmens angepasst werden. Mit den von CRMFIRST entwickelten Modulen proCONTRACTS, proGDPR, proEVENTS, pro TRAVEL und proMEMBERS erweitern Sie den Umfang der Dynamics 365 Suite zusĂ€tzlich.

Was kostet Dynamics 365 fĂŒr mein Unternehmen?

Je nachdem welche Services fĂŒr Ihr Unternehmen infrage kommen und ob Sie bereits Module der Software Suite nutzen, variieren die Preise fĂŒr Dynamics 365. Wenn Sie die Software fĂŒr das Wachstum und die Kundenzufriedenheit Ihres Unternehmens integrieren wollen oder vorhandene Dynamics Projekte optimieren möchten, beraten wir Sie gerne. DarĂŒber hinaus bieten wir Dynamics 365 Schulungen und Workshops an, um Ihnen und Ihren Mitarbeitern die zahlreichen Möglichkeiten der Software Suite nĂ€herzubringen.

Licensing Guide

Microsoft Dynamics 365


Microsoft Dynamics 365 –


Microsoft Dynamics 365
Release Notes

Wave 1 Releases 2023 (English)

One company, one system, many advantages

Whether you are a large corporation or a small to medium-sized business, process optimization, automation, and data-driven business are key concepts for forward-thinking companies. With the Power Platform, Microsoft has introduced a collection of powerful and user-friendly tools that can help you with these steps quickly and easily.

This application package allows even non-programmers to develop and publish powerful applications in a short period of time, eliminating the need for large development teams, extensive time, and significant costs that were once required.

Analyzing business data with Microsoft Power BI reveals potentials and helps uncover cost-saving opportunities for your company. Data integration is facilitated through over 300 connectors, encompassing almost every popular business program. The Common Data Model unifies data from different programs and interfaces, making the analysis even more streamlined.

CRMFIRST supports you with the Microsoft Power Platform in automating routine tasks and facilitating easy application development for your business.

Thorsten Thiede (CEO)