Our team is ready to answer your questions regarding the licensing and usage
of the proSUITE applications.
The licensing of CRMFIRST proSUITE applications is based on the number of active Microsoft Dynamics 365 users in the utilized Microsoft instance. We offer several tiers, each granting permission for usage up to the maximum number specified for that tier:
Tier 1: 1-49 active Dynamics 365 users
Tier 2: 50-249 active Dynamics 365 users
Tier 3: 250-499 active Dynamics 365 users
Tier 4: 500-999 active Dynamics 365 users
Tier 5: 1,000-2,499 active Dynamics 365 users Tier 6: 2,500-4,999 active Dynamics 365 users
During the duration of the proSUITE subscription, the customer receives access to the CRMFIRST support portal, through which they can submit incident reports, report errors, or make inquiries to CRMFIRST. The reported errors in a proSUITE subscription will be processed as quickly as possible without any additional charges to the end customer.
CRMFIRST also provides new releases through the support portal, which can be downloaded by the end customer and installed in their environment.
CRMFIRST stellt über das Supportportal auch neue Releases zur Verfügung, die dann vom Endkunden heruntergeladen und in die Kundenumgebung installiert werden können.