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Our team is ready to answer your questions regarding the licensing and usage
of the proSUITE applications.

The licensing of the proSUITE applications is done through a Subscription Agreement, which defines the desired application, the number of active Dynamics 365 users in the utilized Microsoft instance, and the associated subscription fee.
To use a proSUITE application, it is necessary to have a Microsoft Dynamics 365 Customer Engagement application (such as Sales, Marketing, Customer Service, Field Service) in place, where the installation can be performed. For generating contract documents, we utilize Azure Services in online environments, which need to be separately provisioned and licensed. For digital signature functionality, we utilize solutions such as DocuSign, which also need to be separately provisioned and licensed.
A Dynamics 365 environment must include Microsoft Dynamics 365 Customer Engagement applications such as Sales, Marketing, Customer Service, or Field Service. Alternatively, for users with limited access, Dynamics 365 Team Members or Power Apps per App-User can also be used.

The licensing of CRMFIRST proSUITE applications is based on the number of active Microsoft Dynamics 365 users in the utilized Microsoft instance. We offer several tiers, each granting permission for usage up to the maximum number specified for that tier:

Tier 1: 1-49 active Dynamics 365 users

Tier 2: 50-249 active Dynamics 365 users

Tier 3: 250-499 active Dynamics 365 users

Tier 4: 500-999 active Dynamics 365 users

Tier 5: 1,000-2,499 active Dynamics 365 users Tier 6: 2,500-4,999 active Dynamics 365 users

CRMFIRST calculates the subscription fee for the proSUITE applications on a prepaid basis for a period of 12 months.
A review of the number of active Dynamics 365 users in an environment is conducted annually, shortly before the upcoming year-end, to calculate the subscription fee for the next 12 months.
With a licensing of a proSUITE application, it can be installed in one production environment and up to 2 non-production environments (e.g., for development and testing purposes).

During the duration of the proSUITE subscription, the customer receives access to the CRMFIRST support portal, through which they can submit incident reports, report errors, or make inquiries to CRMFIRST. The reported errors in a proSUITE subscription will be processed as quickly as possible without any additional charges to the end customer.

CRMFIRST also provides new releases through the support portal, which can be downloaded by the end customer and installed in their environment.

CRMFIRST stellt über das Supportportal auch neue Releases zur Verfügung, die dann vom Endkunden heruntergeladen und in die Kundenumgebung installiert werden können.

CRMFIRST offers its customers FastStart implementation services for key users and administrators, including installation, training, and coaching specific to the proSUITE application.
Yes, the proSUITE applications are designed to be configured and customized according to specific requirements. As part of the FastStart implementation services, we provide training and guidance to key users and administrators on the available customization options and best practices.
CRMFIRST offers additional support services to its customers, including defined response times, multiple customer coordinators for reporting issues, and more, through a CRMFIRST Support Agreement. There are three support levels available (Silver, Gold, Platinum) with varying levels of service included.
The Subscription Agreement for the proSUITE applications includes a Fair Use option that assures the end customer that they are not required to uninstall the proSUITE application. This means they can retain the collected or generated data in their Dynamics 365 environment. However, in the event of termination of a Subscription Agreement, CRMFIRST does not provide any further support for the specific proSUITE application and does not offer new releases, updates, or any other services.

If you have any unanswered questions, please reach out to us via the contact form.

+49 (69) 400 502 100

info@crmfirst.de

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+49 (0) 69 400 502 100

info@crmfirst.de

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CRMFIRST GmbH 
Philipp-Reis-Straße 2
65795 Hattersheim am Main

Spaces Spindlershof c/o CRMFIRST
Wallstraße 9-13
10179 Berlin

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