The Company


CRMFIRST GmbH, a subsidiary of libracon GmbH, has been a leading provider of consultation and implementation services for Customer Relationship Management (CRM) systems since 2001. With the aim of aiding mid-sized and large corporations in the deployment of effective CRM solutions, CRMFIRST was founded in 2016 to meet the rapidly growing demand for Microsoft Dynamics. Within the libracon Group, CRMFIRST is now responsible for all Microsoft Dynamics 365 projects and their respective cloud services.

As a specialized consultancy and implementation firm for select industries, such as the finance sector, CRMFIRST focuses on the introduction of customer engagement strategies. We continuously invest in the training of our employees to ensure the latest technologies are incorporated into our projects. As a Microsoft Gold Competency Partner, we have numerous awards and a diverse range of customer references.

Our solutions meet the individual requirements of various industries and ensure projects are optimally implemented with the necessary technical and professional competence – on time, on budget, and in quality.

In an era where sustainable customer relationships and effective CRM management are of paramount importance, CRMFIRST supports businesses with innovative solutions and services. We assist our clients in building and maintaining strong customer bonds to ensure long-term success.

What We Stand For - Our Values

We are a young and innovative technology company that impresses its customers with competence, expertise, solutions, and best practices for the implementation and support of Customer Engagement projects based on Microsoft Dynamics 365.

Our core values are part of our company’s DNA. They are our pillars for successful project realizations, proactive customer orientation, and intensive cooperation with our technology partners. For our employees, we operate under the principle of promoting and demanding for the best possible employee development. These values are particularly important to us:

Passion for Technology

Curiosity for the New

Joy in Facing Challenges

Reliability in Cooperation

Enjoyment at Work


Thorsten Thiede (CEO)

Since 2016, Thorsten Thiede has been the managing partner of libracon GmbH as well as the managing director of CRMFIRST GmbH. In his role, he is responsible for all commercial activities of the libracon group of companies.
Before his work for libracon, Thorsten Thiede served in various roles, including sales director and managing director at IT system integrators, as well as Senior Vice President EMEA for the world’s largest reseller of Microsoft products and services. From 2011 to 2016, he was a co-founder and CEO of a consulting and implementation company in the Microsoft Dynamics CRM sector.


Thorsten Bleifeld (CTO)

Thorsten Bleifeld is the founder and managing partner of the libracon group of companies and managing director of CRMFIRST GmbH. Since the company’s inception in 2001, he has been responsible for all technical activities of the libracon group.

Prior to founding his own company, Thorsten Bleifeld worked in various roles at CRM system houses, building a solid knowledge in the area of CRM software and projects. The supervision of new projects as well as existing customers in Germany, Austria and Switzerland are as much a focus of his work as are international projects.