Improve the customer journey for visitors on many levels
Event and congress planning, ticket sales, registration and marketing, use of resources and transparency regarding the current status of acceptances and cancellations – without digital solutions, it would be almost impossible to do this today. The registration process alone, offline at the ticket counter or online via the app, access control via a QR code or the self-printed ticket, does not work without digitalization – but is a prerequisite for interested parties. For the event and congress industry, digitalization is the key to successful and economical management of events, congresses and conferences. In addition, digital technologies open up the possibility of improving the customer journey for visitors on many levels.
The right solution for your project
Simplifying planning and reducing costs
What does digitalization mean for the events and congress industry, and where are the possibilities and added values? One aspect is the administration of all data on a unified digital platform. This ensures that the data is always up-to-date and accessible to all stakeholders involved in the process. It allows for comprehensive reporting, providing a 360-degree view of the event status, analysis from planning to the number of attendees, and financial aspects, leveraging all available data points. Additionally, automated registration processes or email systems can increase customer satisfaction and significantly reduce manual effort for the event organizers. Thus, digitalization also contributes to making businesses more cost-effective. Other advantages include seamless integration of offline and online offerings, reduced error susceptibility, and comprehensive transparency. To complement a more comprehensive customer management approach, CRM systems serve as an ideal solution. They form the foundation for modern communication and building relationships with customers.
CRMFIRST as a Strategic Solution Partner
For over 20 years, CRMFIRST has been combining technological advancements with expert consulting. As a CRM and digitalization specialist, they provide intelligent industry-specific and end-to-end business solutions. They are a trusted partner for many companies in the finance and insurance sector who use Microsoft Dynamics 365. In particular, their proSUITE solutions, specifically designed for Microsoft Dynamics 365, enable businesses to implement their CRM and customer engagement projects quickly, effectively, and economically, while seamlessly embracing digitalization.
This is how CRMFIRST solutions work in practice
