Transforming service and maintenance management at EMS with proCONTRACTS
EMS sets new standards in service management
EMS – Electro Medical Systems, a leader in medical technology innovation, has revolutionized its service and maintenance management by implementing proCONTRACTS. Seamless integration with the existing CRM enabled dramatic acceleration of service processes, significantly enhancing data quality and customer satisfaction.
- Process acceleration: From weeks to minutes in contract processing
- Significant improvement in Customer Satisfaction
- Cost savings through more efficient resource management and reduced error rates
About EMS - Electro Medical Systems
EMS sets new standards in service management
EMS – Electro Medical Systems, a leader in medical technology innovation, has revolutionized its service and maintenance management by implementing proCONTRACTS. Seamless integration with the existing CRM enabled dramatic acceleration of service processes, significantly enhancing data quality and customer satisfaction.
- Overview: EMS – Electro Medical Systems is a leading manufacturer in developing and producing medical devices for dental prophylaxis, orthopedics, and urology. Since its founding in 1981, EMS has been dedicated to innovation and quality in medical technology.
- Industry: Healthcare and medical technology
- Company size: Mid-sized company with around 1,000 employees
- Location: Nyon, Switzerland, with a global distribution and service network
- Use case: Improving service and maintenance management through digitization and automation
- Products: Implementation of proCONTRACTS by CRMFIRST to enhance efficiency in managing service and maintenance contracts
Revolution in service management: EMS's success with proCONTRACTS
EMS has enhanced its service and maintenance management through the implementation of proCONTRACTS, increasing process efficiency and responsiveness. Learn how digital transformation helps EMS improve service quality and support growth.